Privacy Policy

1. Introduction

Ravenware Ltd is committed to preserving the privacy of every visitor to its website(s). Please read this privacy policy to understand how we use and protect the personal information that you provide to us. All references in this privacy policy: to our "Website" refer to the Ravenware website at to "we", "us" and "our" refer to Ravenware Ltd; and to "you" and "your" are to you, the user.

This privacy policy only covers this website. Other websites which are accessed via links within our website are not covered by this policy.

2. Use and Collection of Information

2.1. When you visit, register, fill in online surveys or purchase products from our website you may be asked to provide certain information about yourself including your name and contact details. We may collect additional information about you from emails or other correspondence that you send to us and we may also collect information about your usage of our website.

2.2. Ravenware Ltd respects the concerns of users regarding the security and privacy of any confidential information that may be provided by the user in the proper use of the website. Our collection of your personal information is for Ravenware Ltd purposes only and for other companies in the group of companies of which Ravenware Ltd is a member. However, please note that we may need to provide certain of your personal details to third parties who supply services to Ravenware Ltd or who are involved in processing your order on our behalf, some of whom may be based outside the UK/EEA.

2.3. By registering on this website, filling in an online survey, by sending an email to us or by purchasing products from our Website, you consent to the collection, use and transfer of your personal information in accordance with the terms of this privacy policy. If you choose not to register on this website, you may still use the website but you will not be able to access the restricted areas available to registered users or order products for purchase.

2.4. Your information will enable us to supply to you the information, products or services that you have requested when accessing our Website. We may also use your personal information for the following purposes:

  • to send to you details of other services, products, offers or promotions in respect of our website and our other related websites (only if you opt-in to receive these);
  • to contact you for your views on our products and services;
  • to notify you occasionally about important changes or developments to our website or our services;
  • to understand the interests and buying trends of users of our website.

We will also use and analyse information collected, including information from your IP address, so that we can administer, support, improve and develop our website and our services.

2.5. We may contact you by post or, if you have given us the appropriate details, by telephone, SMS text message or by email in respect of your order and, if you have opted-in, in respect of marketing communications. You may unsubscribe from receiving marketing communications from us at any time by emailing us at clearly stating within your email that you wish to unsubscribe from this service. Please note that you may continue to receive mailings for a short period whilst this change is being processed.

2.6. If we enter into a joint venture with, or we are sold to, or merged with another business entity or our assets are purchased by another company, your personal information may be disclosed to our new business partners or owners and used for the same purposes for which we use them. Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information that you provide to us without your consent.

2.7. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or to locate anyone posting any defamatory, obscene or otherwise illegal material onto our website. We may also disclose information to protect us in respect of legal or contractual obligations.

3. Storage Information

3.1. The information you provide to us will be held on our computers. We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. All information sent using the transaction pages (ie those pages for which a password is required) is encrypted. However, customers should be aware that no information transferred over the Internet or wireless network can be guaranteed to be completely secure and Ravenware Ltd does not warrant or guarantee the security of information which is provided by the customer.

3.2. We will only retain your information for a reasonable period or for so long as either you or legislation permits. We reserve the right to retain certain of your personal information for a period of 6 years from the date of your last interaction with us via our website as we may need to access historical information for business reporting purposes.

3.3. If your personal information changes or you find that any of the information that we hold about you is inaccurate, please advise us of the relevant changes as soon as possible by emailing us at and clearly stating the changes that you require.

4. Links to Third Party Websites

Third party websites which are accessible via our website are subject to that party's privacy policy and terms and conditions. You should therefore consult the privacy policy of that third party website provider for more information on their personal data collection policies. This privacy policy does not apply to, and we cannot control the activities of, third party website providers.

5. Changes to our Privacy Policy

We reserve the right to change this privacy policy in the future and any changes will be posted to our website and, where appropriate, sent to you by email notification.

6. Contact

All comments, queries and requests relating to our use of your information are welcomed and should be emailed to us at