Create Positive Experiences
Each time your agents interact with customers, they have the opportunity to create a positive customer experience that can impact business reputation and inspire loyalty. Conversely, your agents can also deliver an experience that will send customers into the hands of your competitors.
- How do you make sure that your agents are delivering the right outcome for your customers?
- Are they using the right words?
- Are they saying what they should be?
- Is the tone of delivery appropriate?
Enter stage left "Auditwise" the flexible tool built originally for call and interaction auditing. Now expanded for Any business auditing requirements. Using customised scorecards and auditing tools you can retrieve insight into the health of your customer interactions and business state.
Customised Dashboards And Configurable Systems
One solution very rarely fits all businesses. Unlike our competitors we don't force you to work our way, we adjust to work your way by allowing you to customise the dashboards and scoring mechanisms
- Customised dashboards
- Dynamic scoring mechanism
- Integrates into everything
“We pride ourselves in providing best in class support, and our integrated support tools ensure you are never left waiting.”
Our onboarding process is the best in the industry. No calls , webinars or walkthroughs needed. We guide you through the setup process in a few simple sign up screens. And have you running your first audit in minutes not days!
Instant Setup No phone calls, no hassle, just instant setup with a seamless onboarding process. Prividing fast results when you need them.
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<p>Dynamic Scoring Mechanism</p>
Quality assurance isn’t linear, the days of “P&Qs” and open and close are over, customer satisfaction, NPS, online reviews drive your reputation and customers will rate you on how they felt during an interaction, not on which boxes your advisor ticked.
Equally, compliance and protecting the customer's personal information is more important than ever to protect both your customer and your business.